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Visual: Explain the importance of the differences between 1 point, 2 point, 3 point, and 4 point conversations.
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Visual: Why is it important to be able to see where you are not looking?
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Visual: Explain the importance of eye & hand coordination.
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Auditory:When do we want to use a credible voice pattern?
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Auditory: When do we want to use an approachable voice pattern?
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Auditory: Outline the difference between the two voice patterns during the Three Phases of Conversation:
while pausing
while talking
while listening.
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Auditory: What is the relationship between voice patterns and Positional Communication?
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Auditory: Besides the qualities of credibility and approachability, what are two other voice qualities and what effect do th ey have on the listener?
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Auditory: What effect does the ABOVE (Pause) Whisper have on the listener and when do we want to use it?
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Kinesthetic: What effect does touch and proximity have on people?
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Kinesthetic: Explain decontamination; how is it done, what effect does it have on the other person and when do we want to use it?
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Kinesthetic: What is the Frozen Hand Gesture, what effect does it have on the other person and when do we want to use it?
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Kinesthetic: What are the quadrants (4 locations) of gesturing and how and when do we use each?
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Kinesthetic: Explain the concept of Gestures that Assign Attributes and give two examples.
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Kinesthetic: What are gestures of relationship?
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Kinesthetic: What are the kinesthetic behaviors of high expectations?
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Kinesthetic: What is the kinesthetic equivalent of credibility and approachability?
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Breathing: BLIP is the single most important non-verbal variable to observe. What is it and why is it important? Explain the relationship between breathing and permission.
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Breathing: What are the indicators of inhaling and exhaling?
What are the indicators of high/shallow and low/abdominal breathing?
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Breathing: What is a simple way to increase a listener’s intake of oxygen (get the person to breathe lower)?
What is a sophisticated way to increase a listener’s intake of oxygen?
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Breathing: What is Break & Breathe, how is it done, what effect does it have on the recipient, and when to use it?
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Breathing: What is Pause, Breathe & Join, how is it done, what affect does it have on the recipient, and when to use it?
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Special Pentimento Patterns: Explain the connection between voice and breathing patterns and the listener’s interpretation of the speaker?
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Special Pentimento Patterns: Explain the concept of Pause and Look Intelligent; how to do it, when to use and effect on the other person.
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How Not to Get Shot!: Why is visually representing volatile information important?
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How Not to Get Shot!: Why do we want to put a visual representation of explosive information off to the side?
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How Not to Get Shot!: Why do we need to look at the information that is off to the side?
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How Not to Get Shot!: Why do we want to use third person pronouns?
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How Not to Get Shot!: What are the advantages of separating the problem from the solution?
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How Not to Get Shot!: Why do we want to use an approachable voice when looking at the other person? Why do we occasionally want to use a credible voice when looking at the paper?
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How Not to Get Shot!: Why is it more advantageous to use specific descriptions instead of interpretations?
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How Not to Get Shot!: Why do we want to sit at a 90° with the other person?
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