One of my favorite quotes these days is…

"Quality of Feedback begins with Quality of Observation."

From Michael Grinder seminars:

"Experience does not give you wisdom, it gives you habits."

"We have to give up power to gain control."

From Michael Grinder’s book
The Science of Non Verbal Communication

"Group healing occurs when participants are both held accountable for their behavior and simultaneously accepted as people."

"The higher the position the less the person knows what is really going on."

"Every hierarchy knows that the subordinate’s passive resistance is more deadly than the superior’s active power."

From Michael Grinder’s ENVoY book:

"We want to put our foot down without it going in our mouth."

"We are inadvertently in love with the Influence of Power and we need to be in love with the Power of Influence."

"The single most powerful non-verbal skill is . . . the P A U S E."